RETAIL · Ho Chi Minh City, VietnamAnh Nguyen
Logistics Optimisation Manager · Fast-growing E-Commerce Platform
Act 1 — The Monday Morning Situation
Anh manages last-mile delivery for 2.4M monthly orders. Monsoon disruptions cost the platform a material, illustrative amount last year. She sees no way to predict regional disruption windows.
Act 2 — The Signal Arrives
NaradCue delivered an early monsoon logistics signal 12 days before the disruption window.
Act 3 — The Decision Point
Anh pre-stages inventory and activates alternate carrier contracts 12 days before disruption.
Act 4 — The Action Taken
Micro-fulfilment centres stocked. Alternate carriers contracted. SLA maintained at 96% during disruption window.
Act 5 — The Outcome
23% reduction in last-mile cost during monsoon season. SLA at 96% vs 71% the previous year.
Impact
23% last-mile cost reduction
Before monsoon season peak